¡ô The collection of information
Marketing Department makes the information gathering plan of the whole year and arranges for the relevant personnel of customer's service centre to find out about customer's operating situation to the products and the customer's demand situation in time,so as to do the corresponding categorised record well.
¡ô The feedback information
Customer's Service Centre is responsible for record and processing with the customer's complaint. At first, fill in " After-sale Service List "and quickly deal with appearance questions, which needing to arrange field service task must to be arranged promptly and the result is feedbacked to customers in time,too. Quality problems of products that Customer's Service Centre finds weekly in serving course, and the customer's feedback suggestion , proposing,etc. are given to the relevant department in form of ¡¶ correcting and controlling procedure ¡·.
¡ô Pay a return visit
The purpose of paying a return visit: Understand customer¡¯s satisfaction degree to the products and service of our company, in order to offer information for improving the product¡¯s quality and service.
Pay a return visit to the arrangement : Customer's service centre is responsible for making annual paying a return visit to the plan, it needs to pay a return visit to the customer , pay a return visit to the way , pay a return visit to time to make out, arrange for corresponding person, according to paying a return visit and planning to finish the paying a return visit and working of customer within time to require, fill in ¡¶ After£sale to pay a return visit the list ¡·and ¡¶ Customer Satisfaction Questionnaire ¡·.
Pay a return visit to the form :
1, The telephone is paid a return visit to: Talk with the customer through the telephone, find out about the operating situation of the products.
2, Pay a return visit at the scene: Go to customer's scene to pay a return visit on the spot to the customer, pass the talk with the customer to obtain information.
3, Pay a return visit in writing: Through send out in writing paying a return visit to lettering to customer , collect reply message of the customer and understand the situation.
Makes detailed record and feedbacks to the relevant department in question that the company reflects to paying a return visit to the result.
Our company seriously promises: Answer in an hour, be online of 365 days, serve the user wholeheartedly.
Customer's service centre: Tel.: 86-371-63288588 65713188
Fax: 86-371-65732188
